per·for·mance [pərˈfôrməns] - the action or process of carrying out or accomplishing an action, task, or function especially when observed under particular conditions
- Analytics & Insights: BIG Data, Continuous Improvement, End-to-End (E2E) Performance, Change Impact, Readiness, NPR, Internal NPS, CX, Lean, Design Thinking, Employment Engagement and more...
Performance improvement is measuring the output of a particular business process or procedure, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the process or procedure.
What is it?
The value of an organization’s design, infrastructure, business enablers, operating model and culture is a major determinant in its performance. In some cases, micro-adjustments in achieving incremental improvements can be adequately address with lean approaches (Short-term solution). In other cases, an end-to-end solution may be required to drive performance improvement that drive revenue margin expansion or realizing the performance benefits of an enterprise-wide transformation (Long-term) where advanced analytics, statistical rigor and KPI monitoring is the rule and not the exception.
How do we do it?
While there are volumes of information on how to improve performance, we differ because of our relentless biasness towards actionable data to realize optimal performance and performance improvement. While all things can be measured, we start our conversation with customer’s performance improvement journey by defining “what problem are we trying to solve?” We work directly with our clients in defining the value streams and frictions points in the strategies not only with KPIs and visual management tools, but also by delivering the right level of coaching support and enablement critical to key members of your team that are critical to your business’ success.